Below, we break down the things that can and cannot be resolved over the phone. We can also answer your questions about E-Verify policies and procedures, Form I-9, and employment eligibility. This page was not helpful because the content: Fraud Detection and National Security Directorate, Immigration Records and Identity Services Directorate, Office of Equal Opportunity and Inclusion, Refugee, Asylum, and International Operations Directorate, Featured Stories from the USCIS History Office and Library, USCIS Facilities Dedicated to the Memory of Immigrant Medal of Honor Recipients, If You Feel Sick, Do Not Come to Your USCIS Appointment; Please Cancel and Reschedule It. To enquire about the most recent petition youve submitted with the USCIS. Esta tarea administrativa se est demorando ms que en el pasado. You must complete the section until you are happy with the answers. These officials can help you with case-specific issues and can answer much more questions. I need to reschedule an appointment or interview. Press 2 if you do not know your receipt number. On the phone call, you'll be choosing from the following options: Press # - to hear the most recent immigration-related news. For additional information, please see the news release. As a result, they have put in place this mechanism. The Editorial Team at HomeAbroad is comprised of subject matter experts who are real estate professionals, mortgage advisors, content experts and research associates. Twitter is considered better for a prompt response. Allow time for a Form G-28 change, if one is needed, to catch up to the file. If you have any other questions, please visit the USCIS Contact Center. Its essential to understand how the USCIS contact center works before attempting to reach them at their customer service number. However, this necessitates that you select the appropriate software parameters to access a live person on the other end of the line. USCIS does not provide a general facsimile (fax) number. Suppose you require information under the Freedom of Information Act. Write down the name of the USCIS representative who answers your call. Cmo puedo asegurarme de que me devuelvan la llamada? A .gov website belongs to an official government organization in the United States. The question is - why do you need to call and chat with them so frequently? Before calling, write down the phone date and time. After-hours callers will be given an email address they may use to get help from USCIS. To request an expedited appointment, applicants should call the USCIS Contact Center at 800-375-5283 (TTY 800-767-1833). Check your email and text messages for these notices as it will help you prepare for your call back. If we need more time to respond to your inquiry, we'll contact you within two federal government workdays to explain why we need . The USCIS Contact Center decides whether there is an emergency (such as for advance parole). Official websites use .gov Looking for U.S. government information and services? Luego puede enviar mensajes seguros a USCIS. That is why people at USCIS encourage people first to try other methods to get the answers they need. Biometrics appointments are scheduled automatically. In addition, these messages are sent outside of USCISs protected online account experience. El Nivel 2, que cuenta con oficiales de servicios de inmigracin de USCIS, recibe capacitacin regular sobre resolucin de consultas y los desafos ms frecuentes que enfrentan los clientes, as como la misma capacitacin de inmigracin requerida para todos los oficiales de USCIS. Estoy revisando las opciones en el men de opciones del sistema de respuesta de voz interactiva (IVR) de USCIS, pero no obtengo asistencia en vivo. DHS has implemented processes through which nationals of Cuba, Haiti, Nicaragua, and Venezuela, and their qualifying immediate family members, may request to come to the United States in a safe and orderly way. Immigration to the United States is a hectic ordeal. It gives you a simple and personalized way to track your case online. Youll need to visit the field office in person to do so. Secure .gov websites use HTTPS The USCIS Contact Center web page has information on when live help from a USCIS representative is available. You can find answers to many common questions right here on our Website, and were always just a phone call or email away if you need us. PURPOSE: The primary purpose for completing is to respond to your request for assistance with an immigration benefit application, petition, and document. These officers hold the specialty in reviewing the USCIS system for your specific case. Email myE-Verify: myEVerify@uscis.dhs.gov. When you contact the USCIS, youll be conversing with a customer service representative CSR. 2023 HomeAbroad Inc. All rights reserved. The customer service line is open Monday-Friday, 8 am 9 pm EST. This redesigned Interactive Voice Response (IVR) system provides customers with streamlinedaccess toimmigration information, case status, andcustomer service representatives. Necesito acelerar mi caso. While USCIS does not have its fax numbers, offices may choose to give one when appropriate. View case status online using your receipt number, which can be found on notices that you may have received from USCIS. Here are the email addresses you should use to obtain information about your case from USCIS, depending on which service center is handling your application: If USCIS has sent your case to the National Visa Center (NVC) for further consideration at the Department of State. Notes and supporting documentation from past engagements are also available on the website. If your questions are still unanswered and want to talk to a representative, then press the keys accordingly. (LockA locked padlock) Marque el 800-375-5283 (TTY 800-767-1833) y haga su pregunta en ingls o espaol. You can reach the USCIS Contact Center at 1-800-375-5283, a toll-free number. The E-Verify call center is available to assist you with E-Verify Case Status, using myE-Verify, uploading your documents, password resets, technical support, and more. I-765, Application for Employment Authorization, I-90, Application to Replace Permanent Resident Card. Share sensitive information only on official, secure websites. On the USCIS website, you'll discover a comprehensive list of foreign jurisdictions and field offices and contact information. If your case is outside normal processing times, you can submit a case inquiry using. E-Verify Technical Support is available to help if you experience problems accessing and using E-Verify. If you submitted a paper form and your receipt number begins with other letters, you can create an account and add your paper-filed case to receive automatic case alerts. The redesignation will allow eligible individuals who have continuously resided in the United States since Jan. 11, 2023 to obtain TPS. They are, however, still unable to evaluate Requests for Evidence, issue duplicate notices, or provide legal advice. Visit the Avoid Scams page for information and resources. Press 1 request a copy of the USCIS guide to naturalization. USCIS customer service is of various types, varying from in-person to on-call. Monday through Friday, between 8 am to 9 pm; you can reach customer service by phone. The USCIS Contact Center has made changes to reduce reliance on telephonic live assistance while promoting the use of online self-help tools and digital inquiry channels. Thank you for contacting USCIS. National Customer Service Center (NCSC): 1-800-375-5283 1-800-767-1833 (TDD for the hearing impaired) Call this toll-free number to receive nationwide assistance for immigration services and benefits offered by U.S. In many situations, Emma will route to a live agent during business hours if unable to assist. Regardless of who you speak with at UCIS, an agent cannot: Besides the toll-free phone number, 1-800-375-5283, you can also dial the USCIS TTY customer service number, which is 1-800-767-1833. Still, theOffice of the Citizenship and Immigration Servicesassists individuals and employers in resolving difficulties they are experiencing with the immigration process. Press 2 if you cant locate your receipt number. USCIS adjudica solicitudes y peticiones caso por caso. Emma can answer general questions regarding immigration services and benefits and direct visitors to a comprehensive website. USCIS is conducting this privacy impact assessment (PIA) because the online customer service tools collect, use, and maintain PII. Track Your Case Close All Open All Online Account Online Tools Get Information Live Assistance In-person Services USCIS Contact Center Tip Sheet Share Feedback with USCIS Close All Open All Last Reviewed/Updated: 12/06/2022 In addition, the website consists of a schedule of the forthcoming events and information on how to register. Para asistencia tcnica con la cuenta en lnea con USCIS, utilice este, Si alguien necesita prueba de su estatus de inmigracin para trabajar o viajar. Mi solicitud o peticin no se puede terminar sin ella. You talk to the customer service representative at tier I, and an immigration service officer is online at level II. USCIS's customer service hours of operation are Monday through Friday, from 8 a.m. to 8 p.m. Check for current office closure, COVID information and office location prior to visiting one of our offices. Most inquiries can be handled at Tier 1 or the agent will determine if Tier 2 needs to assist. Secure .gov websites use HTTPS Callers can press 2 to hear information onImmigration benefits and processes including: Callers can press 3 to hear information about Special Programs and other Resources including: For more information on how to contact USCIS please visit ourContact Uspage. USCIS holds a variety of external stakeholder events in which we share information and obtain feedback on USCIS programs and policies. Please note that the system will record user information such as Internet Protocol Address and Web Browser type and version upon submission. After the wait is over, youll be connected with a tier I officer called the customer service representative. Getting an appointment, however, is up to the field office where the appointment is sought, not the USCIS Contact Center. Los tiempos de procesamiento varan de una oficina a otra. Esto no significa que haya un problema con su caso. An official website of the U.S. Department of Homeland Security, An official website of the United States government, To protect your privacy, please do not include any personal information in your feedback. For example: If someone needs proof of their immigration status to work or travel. What you'll need. myUSCIS provides a personalized account to help you navigate the immigration process. Dont try to schedule an appointment over the phone. Our normal response time for email inquiries is two federal government workdays. Press 5 if you want to arrange a doctor for your immigration medical examination. A lock ( A locked padlock ) or https:// means you've safely connected to the .gov website. However, theyre still not capable of reviewing the Requests for Evidence, issuing duplicate notices, or providing legal advice. We are available Monday through Friday, from 9 a.m. to 8p.m. Eastern time, except when the federal government is closed. How to Enter Receipt Number in USCIS Customer Service Call? How Do I Know If USCIS Received My Application? Reply . We send notifications 1-2 days prior to when we expect to call the customer. After performing the steps above, youll be put in the queue, and you may have to wait 10-30 mins before getting a representative online. Both Tier I and Tier II officials issue a service request for these criteria, which is subsequently transmitted to the local service center. We cannot reply to other questions sent through this form. Many years ago, USCIS set up the National Customer Service Center. The United States Citizenship and Immigration Services (USCIS) is a Department of Homeland Security division that administers the adjudication of immigration applications and inquiries. The USCIS Contact Center will try more than one contact number. Sea estratgico cuando llame al Centro de Contacto de USCIS. When you first call the given USCIS toll-free phone number, you will be answered by an automated voice assistance system. On Jan. 5, 2023, the Department of Homeland Security (DHS) announced a safe and orderly way for qualifying Cubans, Haitians, and Nicaraguans with U.S.-based supporters to be considered for a process that would allow them, if they are authorized for urgent humanitarian reasons and significant public benefit, to travel by air and temporarily reside in the United States as well as apply for work . Use our self-service tools to learn about eligibility, our filing fees, and to study for and take the English and civics practice test. Live Chat. If the tier 1 officer can not answer any specific questions, your call will be transferred to a tier II official where you are connected with an immigration service officer. Do not bring to the appointment any scissors, flammable liquids (including aerosol sprays and bottles of perfume), knives, nail clippers, tweezers and other sharp objects. Press 1 - to call USCIS and get a form. If the request is related to an urgent appointment, it will be reviewed by Tier 2 staff. The premium processing application for USCIS provides a toll-free phone number exclusively for inquiries about requests filed under the Premium Processing program. Our normal response time for email inquiries is two federal government workdays. Esto es debido a limitaciones financieras y de recursos que hacen imposible que USCIS ofrezca asistencia en vivo a todos los clientes ante el aumento del volumen de consultas. Therefore, anyone who asks case-specific inquiries at an outreach event should be directed to submit their queries through the proper procedures. Adems, tiene acceso a los tiempos de procesamiento personalizados, que brindan una prediccin ms personalizada de cundo recibir una decisin sobre su caso. The USCIS service center operates on a two-tier model. Who Would You Talk To At the USCIS Contact Center? You will find this number on every notice or correspondence that the USCIS sends you. For Employees. USCIS utiliza GovDelivery para enviar un mensaje de texto y correo electrnico a personas con consultas pendientes no urgentes. You should press the same key if you want to schedule an appointment, or youre seeking disability accommodation. Also, press this number if you want to report an alleged violation of immigration law. The call will be transferred to a real person if it cant. View case status online using your receipt number, which can be found on notices that you may have received from USCIS. Immigration into the United States is a lengthy process. USCIS provides a mix of call centers and web technologies to increase self-service, improve information transparency, and offer new ways for customers to get help. This is the simplest and most complete method of communicating with USCIS on individual cases. Press 1 check the status of your case/application. For these requirements, both Tier I and Tier II officials create a service request, which is then forwarded to the local service centers. Share sensitive information only on official, secure websites. Call volume is heaviest on Mondays and tends to get lighter throughout the week. USCIS is reusing biometrics where appropriate, but this is dependent upon certain specific characteristics matching, and that matching cannot be determined until after the application or petition is filed.
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